FAQ
FAQ – Asante Sana Hair Extensions
Welcome to our FAQ page! Here, we’ve answered common questions to help you learn more about our premium raw and virgin curly hair extensions. If you have additional questions, feel free to contact us.
About Our Hair
Q: What is the difference between raw and virgin hair?
A:
- Raw hair is unprocessed, 100% natural human hair sourced directly from donors. It is the highest quality and retains its natural texture and durability.
- Virgin hair is chemically unprocessed human hair that may have undergone minimal steam processing to achieve a uniform curl pattern.
Both types are premium quality, but raw hair offers the most natural look and feel.
Q: Are the extensions 100% human hair?
A: Yes! We guarantee all our hair extensions are made from 100% human hair with no synthetic fillers or blends.
Q: What curl patterns do you offer?
A: We offer a variety of curl patterns, including deep wave, loose wave, kinky curly, and tight coils to match diverse hair textures.
Pricing & Payment
Q: Are your extensions affordable?
A: Absolutely! We pride ourselves on offering premium quality hair at competitive prices to ensure everyone can achieve their dream look.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and select payment plans for added flexibility.
Q: Do you offer discounts or promotions?
A: Yes! Follow us on social media and subscribe to our newsletter to stay updated on special offers and exclusive discounts.
Shipping & Returns
Q: How long does shipping take?
A: Standard shipping within the U.S. typically takes 3-7 business days. Express shipping options are also available at checkout.
Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping times and rates vary based on your location.
Q: What is your return policy?
A: Unworn, unopened hair extensions can be returned or exchanged within 14 days of delivery. Please visit our Returns Policy page for details.
Care & Maintenance
Q: How do I care for my curly hair extensions?
A: Treat them like your natural hair! Use sulfate-free shampoo and conditioner, detangle gently with a wide-tooth comb, and apply a leave-in conditioner to maintain the curls. For styling, avoid excessive heat to prolong the lifespan of the hair.
Q: Can the hair be dyed or bleached?
A: Yes! Both raw and virgin hair can be dyed or bleached. We recommend consulting a professional stylist for the best results.
Q: How long do the extensions last?
A: With proper care, our hair extensions can last up to 1-2 years for raw hair and 6-12 months for virgin hair.
Customization & Orders
Q: Can I get custom bundles or color?
A: Yes! We offer custom orders to help you achieve your desired look. Contact our customer service team for more information.
Q: How many bundles do I need for a full install?
A: For a natural look, we recommend:
- 2-3 bundles for lengths 10”-16”
- 3-4 bundles for lengths 18”-24”
- 4+ bundles for lengths 26” and longer
Q: Do you offer wholesale or bulk orders?
A: Yes, we provide competitive pricing for wholesale orders. Please reach out to us to discuss your needs.
Still Have Questions?
We’re here to help! Contact us at asantesana@gmail.com for personalized assistance.
Follow us on social media for inspiration, updates, and customer reviews:
Instagram @AsanteSanaHair